Get the item you ordered or your money back - it's that simple
LetsPool! Buyer Protection covers your purchase price plus original shipping on eligible purchases* and there’s no extra fee for coverage. Follow these steps to get your refund.
Contact the Pooler
If an item hasn’t arrived or isn’t as described, go to the pool and reach out to your pooler.
Not Resolved? Let us know
If you’ve talked to your pooler and the issue still isn’t resolved after three business days, contact us.
We'll get your money back fast
You can count on hearing from us within 48 hours.
Need to Return an Item?
It’s easy to do on LetsPool!
Whatever you’re looking for, millions of items on LetsPool! are returnable. Before you buy an item, check the Buyer Protection policy, then follow these easy steps to make a return.
Start your return
Go to the pool and click on the Contact Seller icon
Ship the item back
Send the item back as soon as possible using the pooler’s preferred return method.
Receive your Refund
If the seller doesn’t refund your money, ask LetsPool! to step in and help.
*For full terms and conditions, read our LetsPool! Buyer Protection policy.
